We have conducted over 16,000 business improvement projects with more than 1,000 clients, ranging from apparel and consumer packaged goods retailers to convenience stores, chemical and forest products manufacturers, healthcare organizations, and academic institutions. Our consultants combine expertise in big data analytics and advanced testing methodologies with a unique approach to creating value-driven improvement strategies. We provide a rapid and data-driven approach to evaluate existing operations and provide our clients with decision-making insights to drive sales growth and maximize profitability.
"The QualPro Process incorporates the things that have helped make us so successful: an understanding of variation and the way it impacts our business; the use of statistics as a common language; top management commitment; a respect for the worth of people and their work; and the keys to implementation on a line-by-line basis, in the management staff and throughout the organization."
- Autry O.V. (Pete) DeBusk
Owner & Chairman
“QualPro’s MVT Process is a great process for tackling large strategic issues. It is a rapid way to achieve sales breakthroughs. The cost is nothing when you consider the value. I think that is a real tribute to the QualPro process that they can take a company like ours, have the patience to work with our people, and then be flexible enough to design a test that complements the business. That is really the mark of a true partnership.”
– Gary Marcotte
Senior Vice President
"We’re a data-driven company. And what QualPro has really helped us to do is analyze that data, look at old traditional ways of doing things, and tell us whether they are impactful or not. We’re doing a much better job of optimizing our sales mix in our retail box and driving sales, and MVT has really helped and been a big propeller in doing that overall. QualPro and MVT really allow us to focus and be more laser-like in those types of things.”
- Ken Parent
Senior Vice President
"We chose QualPro for several reasons. We especially appreciated the focus on exceeding customer satisfaction – that is what makes or breaks a company in a competitive environment. For us, there were two other selling points for QualPro. The first is its promise to make you self-sufficient. Second is its disciplined, systematic approach and heavy reliance on data. Since we started the process improvement projects with QualPro, we have driven changes resulting in, conservatively speaking, cost savings and new revenue of more than a $100 million. Some individual projects have exceeded $10 million in paybacks.”
- Charles J. Roesslein
Vice President & General Manager
For over three decades, QualPro has been a trusted consulting partner for emerging organizations as well as established industry leaders seeking to transform business ideas into actions that will drive innovation and growth.
“We learned a lot of different things from the MVT. Our people got so much out of just thinking the company was listening to their ideas and they had an opportunity to impact the future. The positive of that from an organizational standpoint was outstanding. The difference was $22,000 per store in sales and $14,000 in margin. That’s huge. We saw an 8.1% growth, which is tremendous for these market conditions. I recommend starting with an area of the business you anticipate a high return. It’s a commitment, but you’ll find you spend so much time doing things you shouldn’t be doing that it’s absolutely worth the investment.”
– Bill Perdew
Chief Operating Officer
“We have seen that customer preferences have been shifting over time as the e-commerce business has grown and accelerated. We wanted to keep both the catalog and e-commerce delivering positive growth. Second, we had limited resources and conflicting priorities. It would be hard to do all of this ourselves, but with QualPro we could achieve it. The best of all is the results –25% lift to our catalog dollar per book – and we also saw about a 15% lift when some of these winners were rolled out at the care center. We have exceeded every seasonal plan this year since we rolled out with these MVT winners. I think the credibility of having QualPro involved helped those results be delivered.”
– Margaret Beck
Director of Marketing
"Without a good strong statistical methodology of breaking down the results, you don't really know if what you are doing helps. QualPro helped us unravel that effect. QualPro went through and looked at all the retailers and developed a model that best fit our organization. QualPro recognized the industry and had the ability to quantify the impact of operational changes. Top line sales improvement during the test was estimated at approximately $15 million, and we had a very successful 5% comp sales bump through implementation.”
– Michael Taylor
Director of Financial Analysis
"QualPro takes a lot of the guesswork, the emotion, and the ‘this is the way we've always done it’ mentality out of the mix, and brings us back to the things that really do help the company. The advertising and marketing initiative we've undertaken to date will have a profound effect on our plans for next year. It’s very possible that we can reduce our advertising expense by nearly $50 million. It has turned out to be a very enlightening, exciting, and enriching experience.”
– Dale Pond
Senior Vice President
“We selected QualPro to help us learn with a better methodology and stronger process behind those tests, and the MVT Process has really become a benchmark in terms of what we can test and learn from, and then implement as we move along. During the fiscal quarter, our sales were above our long-term average every single week. That could be worth over $100 million – in fact, $116 million. When it's all said and done, we will continue to use QualPro and continue to learn and test and bring these things forward to drive our business.”
– TIm Pitt
Vice President of Marketing