Over the years QualPro has attracted the attention of some high dollar names and faces. We at QualPro have had the pleasure of working with Fortune Magazine, who continues to feature us among their choice of articles for the last 20 years. Even today, the articles that were written years ago still hold valuable insights for today's market.

 

 

"TQM More Than a Dying Fad" by Rahul Jacob, covers advice offered by QualPro's Art Hammer. Written in 1993, the concepts still hold true today.

“Art Hammer, a specialist in Quality Improvement turnarounds with the consulting firm QualPro in Knoxville, Tennessee, says, "some clients  were toiling away at TQM for three to four years—and no one had begun to ask what all this meant for customers.” Hammer goes on to state in the article that, "If you are not getting any results within six months, you are on the wrong track."

 

In another article Fortune featured QualPro's "Five Keys to Making Total Quality Work":

 

• The CEO must be visibly behind it. Speeches alone won't do.

• Avoid tunnel vision. Ask what change does for customers.

• Limit yourself to a few critical goals. You can't solve two dozen.

• Link changes to a clear financial payback- and expect it soon.

• Don't adopt a quality program off-the-shelf. You're unique.

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QualPro's CEO Charles Holland was quoted in a Fortune article entitled, "The New Rules", by Betsy Morris.

 

When asked to comment on Jack Welch's 'Six Sigma Play Book', Holland quoted a study QualPro researched where by "of 58 large companies that have announced Six Sigma programs, 91 percent  have trailed the S&P 500 since... One of the chief problems of Six Sigma say Holland and other critics, is that it is too narrowly designed to fix an existing process, allowing little room for new ideas or an entirely different approach... All that talent –all those best and brightest- were devoted to, say, driving defects down to 3.4 per million and not coming up with new products or disruptive technologies.”