Telecommunications Consulting
QualPro works with telecommunications companies to meet the challenges brought on by rapid innovation and constant change within the industry. We help clients achieve competitve edge through operational excellence, customer care, network operations, and marketing and sales strategies.
QualPro consultants help develop strategies and identify specific actions to drive consumer sales through call centers, retail outlet sales, business-to-business sales, and wholesale sales. We improve efficiency by reducing problems related to circuit outages, payment errors, and billing inquiries, and by eliminating coding errors and late billing. QualPro also works with clients to strengthen advertising effectiveness and improve customer service by reducing nuisance calls and unnecessary transfers to achieve one-call resolution and retain more customers.
Charles J. Roesslein
Vice President & General Manager
“We have always been data rich, which is a big plus when you start a process improvement effort. However, we realized early on that we often measure the wrong thing. We simply cannot afford to do everything the same old way. We need to change. We need to rejuvenate. We chose QualPro for several reasons. We especially appreciated the focus on exceeding customer satisfaction – that is what makes or breaks a company in a competitive environment. For us, there were two other selling points for QualPro. The first is its promise to make you self-sufficient. Second is its disciplined, systematic approach and heavy reliance on data. Since we started the process improvement projects with QualPro, we have driven changes resulting in, conservatively speaking, cost savings and new revenue of more than a $100 million. Some individual projects have exceeded $10 million in paybacks.”
Customer Care
(Call Center)
Customer Acquisition
Retention Strategy
Churn Management
Order Accuracy
Network Operations
Service Fulfillment
Repair Times
Circuit Outages
Process Efficiency
Circuit Outages
Payment Errors
Billing Inquiries
Coding Accuracy
Marketing & Sales
Pricing Strategy
Promotional Mix
Sales Channel Optimization